Welcome to SmartTill POS, a point-of-sale and business management system owned and operated by Code Builders Systems (“we”, “us”, “our”). By creating an account or using SmartTill POS, you agree to these Terms of Use. If you do not agree, you must not use the platform.

1. Acceptance of Terms

By accessing or using SmartTill POS, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced here (including our Privacy Policy).

2. Eligibility

You must be at least 18 years old and legally authorised to act on behalf of the business or store you register on SmartTill POS.

3. Account Registration

When creating an account, you agree to provide accurate and complete information, including:

• Your full name
• Valid mobile number and email address
• Business / store name and location
• A secure password

You are responsible for keeping your login details confidential and for all activity under your account. If you suspect unauthorised access, you must notify us as soon as possible.

4. Use of the SmartTill POS System

You agree that you will not:

• Use the system for any unlawful, fraudulent or abusive purpose;
• Interfere with or disrupt the performance, security or integrity of the platform;
• Attempt to copy, modify, reverse engineer, resell or exploit the software;
• Upload malicious code, spam or content that infringes any rights of others.

We reserve the right to suspend or terminate accounts that violate these Terms or misuse the platform.

5. Subscriptions, Trials and Payments

SmartTill POS may be offered as a free trial, subscription service or a combination of both. Pricing, trial periods and billing cycles will be communicated on our website or in-app.

We may update pricing from time to time with reasonable notice. Failure to pay applicable fees may result in limited access, suspension or termination of your account.

6. Data Ownership

You retain ownership of the business data you capture in SmartTill POS, including your:

• Sales and transaction records
• Customer information
• Products, stock and pricing

You grant us a limited licence to store, process and back up this data solely for the purpose of providing and improving the SmartTill POS service.

7. System Availability

We aim to provide a highly available service but do not guarantee uninterrupted or error-free operation. Downtime may occur due to maintenance, network issues or third-party service failures.

We are not liable for any indirect loss or damages arising from such interruptions.

8. Limitation of Liability

SmartTill POS is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we are not liable for:

• Loss of profits, revenue, business or goodwill;
• Loss or corruption of data caused by user error, hardware failure or third-party services;
• Any indirect, consequential or special damages of any kind.

Where liability cannot be excluded, our total aggregate liability will not exceed the amount paid by you for SmartTill POS in the three (3) months immediately prior to the event giving rise to the claim.

9. Termination

You may cancel your SmartTill POS account at any time. We may suspend or terminate your account if:

• You breach these Terms or applicable law;
• You engage in fraudulent or abusive activity;
• Required subscription payments are not made.

On termination, your access to the system may be disabled, but we may retain certain records where required by law or for legitimate business purposes (for example, backups for a limited period).

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. By continuing to use SmartTill POS after changes take effect, you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of the South African courts.

12. Contact Us

For questions about these Terms or the SmartTill POS service, please contact:

• 📧 Email: support@codebuilders.co.za
• 📞 WhatsApp: +27 64 513 6261
• 🌐 Website: https://codebuilders.co.za

At SmartTill POS, operated by Code Builders Systems (“we”, “us”, “our”), we are committed to protecting your privacy and handling your information in a responsible and transparent way. This Privacy Policy explains how we collect, use, store and protect your information when you use our platform.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

1. Information We Collect

We collect the following categories of information:

1.1 Personal information

• Full name
• Mobile number
• Email address
• Password (stored in encrypted / hashed form)
• City and country

1.2 Business information

• Business / store name
• Product and stock information
• Sales and transaction records
• Payment records (e.g. method, amounts, references)
• Terminal and user activity linked to your store

1.3 Device and technical data

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Usage logs, including login times and feature usage

2. How We Use Your Information

We use your information to:

• Create and manage your SmartTill POS account;
• Provide core features such as POS, inventory, sales and reporting;
• Generate dashboards, analytics and insights for your store;
• Communicate with you about updates, security alerts or support;
• Improve and secure the platform and user experience;
• Comply with legal and regulatory requirements.

We do not sell your personal or business data to third-party marketers or advertisers.

3. Legal Basis for Processing

We process your personal information based on one or more of the following:

• Your consent (for example, when you register or opt in to communication);
• Performance of a contract (providing the SmartTill POS service);
• Compliance with legal obligations;
• Our legitimate interest in operating, improving and protecting the platform.

4. Data Security

We use reasonable technical and organisational measures to protect your information, including:

• Encrypted connections (HTTPS/SSL) where applicable;
• Secure password hashing and access controls;
• Role-based access per company, shop and user;
• Regular system updates and security reviews.

While we take strong precautions, no system can be guaranteed 100% secure. You are responsible for keeping your password confidential and using secure devices.

5. Data Sharing and Third Parties

We may share your information with trusted service providers who assist us in delivering SmartTill POS, such as:

• Hosting and infrastructure providers;
• Email or SMS service providers;
• Payment or billing platforms (where applicable).

These providers are required to protect your information and may only process it in accordance with our instructions.

We may also share information when required by law, court order or to protect the rights, property or safety of our users, our systems or others.

6. International Transfers

Our servers or service providers may be located outside your country. Where data is transferred across borders, we take reasonable steps to ensure that appropriate protections are in place, consistent with POPIA and other applicable laws.

7. Data Retention

We keep your information only for as long as necessary to provide the SmartTill POS service, meet legal obligations and resolve disputes. When you close your account, we may retain certain records for a limited period where required (for example, backups or transaction logs), after which they are securely deleted or anonymised.

8. Your Rights (POPIA)

Under POPIA and other data protection laws, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of certain information (subject to legal requirements);
• Object to certain types of processing;
• Withdraw consent where processing is based on consent;
• Request a copy of your data in a commonly used format, where feasible.

To exercise these rights, please contact us using the details at the end of this policy.

9. Cookies and Tracking

SmartTill POS may use cookies and similar technologies to:

• Keep you logged in and maintain your session;
• Remember preferences (such as store or terminal);
• Measure usage and improve performance.

You can control cookies through your browser settings. However, disabling cookies may affect some features of the platform.

10. Third-Party Links

The platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to read their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Significant changes may also be communicated via email or in-app notifications. By continuing to use SmartTill POS after changes become effective, you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, POPIA, or how we handle your information, please contact:

• 📧 Email: support@codebuilders.co.za
• 📞 WhatsApp: +27 64 513 6261
• 🌐 Website: https://codebuilders.co.za